Aimia hired CTD in the spring of 2015 to manage their agency alignment, SOW, Contract and satisfaction optimization.

Lynn Chow. Senior VP Account Service at Aimia agency Cossette confirms that the relationship is much improved as a result of the two way quantitative feedback set up by CTD.

"The working relationship and alignment there continue to improve. From my outside perspective, it certainly seems that implementing the feedback process and having the information to work from 1-2x per year has been beneficial for both sides." Sept 06/2017.

Chris Willoughby, GENERAL MANAGER, BRAND & MEMBER MARKETING confirms this in September 2017. "Great improvement in results this wave. I'm quite pleased."